People's Charter for Public Services ......

As part of the public education and advocacy programme, Lok Satta meticulously researched and published a People's Charter on various public services. The People's Charter is the basis for collective citizen assertion locally, and for the Citizen's Charters to be published by the government as legal entitlements to citizens. Contents Swarajya Certificates Certificates Residence Certificate Birth and Death Certificates Income Certificate Caste Certificate Legal Heir Certificate 3. Property Related Issues Property related Issues Pattadar Pass Book Demarcation of Land Boundaries Correction of Errors in Survey Verification Before Purchasing Land Encumbrance Certificate Verification Before Purchase of Apartments Registration of Sale Deed Patta Transfer and Mutation 4. Public Distribution System Ration Cards Monitoring of Ration Shops Black Marketing 5. Voting Voting Rights Inclusion or Deletion of Voters' Names Voter Identity Cards Voting with Care 6. Municipal and Civic Issues Civic Amenities Water Sewerage / Connection Electricity Connection Telephone Connection House Building Permission Property Tax Assessment 7. Civil Rights Civil Rights Complaints to the Police Arrest Without Warrant Police Custody 8. Stake-holders' Groups Citizens' As Stake-holders Ward Committees Water Users' Associations Agricultural Markets School Education 9. Farmers' Issues Agricultural Inputs Seeds Fertilizers Pesticides 10. Health Issues Primary health Care Important Health Information 11. Miscellaneous Marriage Registration Passport Driving License Accidents-Citizen's Role Weights and Measures 12. Citizen's Charter Epilogue Annexures Glossary