6. Lodging of complaints
6.1 In the event of the contractor's work being irregular or
unsatisfactory, the concerned colony representative may lodge a complaint at the
designated complaints cell or inform ...................................(name)
.......................................... (designation) by telephone at
................................................... (Tel No.
.............................)
6.2 The complaint thus lodged shall be registered and the complaint
number shall be given to the complainant for follow-up
6.3 If the complaint is not redressed in three days, the matter shall
be referred to the concerned superintendent. For delays of over a week, complaint shall be
made to the Executive Officer on Tel. No. ...........
7. Periodical visits
7.1 The designated official of Cantt. or his deputy shall meet the
colony representatives periodically at intervals of ______________ which would help mutual
understanding and trust.
Water Supply
Objective: The Secunderabad Cantonment shall undertake to supply
protected water to residential colonies whose layout has been approved by the Cantonment
and appropriate water distribution lines have been laid
No-objection Certificate from the Colony,
ii. The application with attachments shall be submitted to Mr
………. at the cantonment Board Office from ........ to........on any working
day.
iii. Mr……………… shall give an
acknowledgement of the application.
iv. The applicant will procure an ISI marked water meter and hand it
over to Mr…………….for testing and sealing.
v. The Cantonment will arrange to lay the last length of 1/2" pipe
from the Colony's distribution pipeline to the applicant's plot up to the meter, within
seven days.
Billing and payment of water bills: The Cantonment shall deliver
by hand or by post quarterly bills to each user/Colony. Bills should be paid by cheque to
the person delivering the bill and he will issue immediately a receipt for the cheque.
Bills can also be paid by cheque or cash at the Cash Section of the Cantt. Board office
from .............., to........... on any working day.
Non - receipt of Bills: If a user does not get the bill by the
usual date, he should call on Telephone No., when he would be given a complaint number and
a duplicate bill sent in 15 days.
Mal functioning of water meter: If a meter is not functioning
properly, the Cantonment will bill the individual on minimum basis, until the individual
gets the meter repaired or changed.
Operation & Maintenance of Water Supply: (i) If the
Cantonment is unable to maintain usual supply of water, it will inform the representative
of the affected Colony by telephone. If there will be a major change in the supply timings
for large areas, the Cantonment shall inform the residents affected well in advance, by
conspicuous announcements in the English, Telugu and Urdu newspapers.
ii. If a Colony or any resident in it experiences inadequate water
supply, a complaint will be lodged by the Colony representative at its designated
complaint booth on Tel. No ………… when a complaint number shall be given
by the Cantonment attendant. The Complaint shall be attended to in two days. If the
complaint has not been redressed in two days, the Colony representative will complain to
the Executive Officer on Tel No …………
iii. If the Cantonment is unable to supply water at all, the Cantonment
shall immediately arrange for supply of water to the affected Colonies, by tanker, at its
own cost. The officer concerned shall inform the Colony representatives the timings for
the tanker.
iv. If any resident notices a water leak on any public road, he shall
report it to the complaint booth who will give a complaint number. The complaint shall be
attended to in a day's time.
Street Lighting
Objective: It is the responsibility of the Cantonment Board to
provide and maintain adequate street lighting along all the Colony roads which have been
handed over to the Cantonment
Practices: After a Colony is developed and reasonably occupied,
the Cantonment will arrange to install street lighting wires on existing APSEB service
poles and fit lighting fittings on existing poles. Normally the lighting fittings will be
the flourescent tube type. Gas filled bulb fittings will be installed at junctions.
If a Colony desires to have street lights where APSEB poles do not
exist then
Operation and maintenance of Street lighting:
The daily switching on and off of the street lighting shall be
performed by the Cantonment staff.
Defective lighting:
If any lights in a Colony do not glow, the representative of the
Colony, shall register a complaint at the Complaint booth on Tel
No……………..He will be given a complaint number and the complaint
will be registered in a street lighting register. The Cantonment shall arrange to have the
bulb or the tube replaced and if necessary any other part of the fitting or the entire
fitting replaced in seven days.
If the defect is not rectified in seven days, the Colony representative
shall complaint to the Executive Officer on Tel No………..
